Wheelchair Insurance

No, it is not a legal requirement to insure an electric wheelchair.

However, electric wheelchairs can be expensive and are typically relied upon heavily by their users, so insurance is highly recommended. Our Wheelchair Insurance covers your electric wheelchair up to the value of £10,000.

Wheelchair insurance is important for people who depend on their wheelchair. Our policies help to secure your freedom, giving you peace of mind that you will always have the option to stay mobile following an insured event.

Wheelchair insurance protects the policyholder from a number of unforeseen events that could impact their lives or the lives of others.

We understand that the circumstances of our customers are widely varied, as such our wheelchair insurance was designed with our customers in mind. So whether you hire the wheelchair or own it, it gets damaged by accident or intentionally, or even if you get stuck with a puncture whilst out and about, you can rest assured that our policy has you covered.

Wear and tear would not be covered.

You will need some form of proof of purchase or ownership.

The documents that we accept as valid proof of purchase are;

• • A photo of the wheelchair OR

• • An invoice from the person/store that you purchased the Wheelchair from

Yes, we are able to cover multiple wheelchair users as long as they have express permission from the wheelchair owner.

No. As we insure the wheelchair itself, our policy will only apply to that one insured item.

Not always. It is important to check the wording of any insurance policy to decide if the cover is right for you.

The silver & gold tiers of our wheelchair insurance covers your wheelchair when you are abroad for up to 90 days, excluding North America and Canada.

You cannot make a claim within the first 7 days from the policy start date.

No, this policy has no excess.

Yes, as long as you have some documentation to show that this is from the NHS.

Under this policy, you will be covered up to 90 days during your period of insurance when travelling outside of the UK, excluding North America and Canada. This policy will cover you in respect of damage to your manual wheelchair whilst in the possession or control of airport authorities, baggage handlers or whilst on an aircraft.

In the event of an incident likely to result in a claim, please call us on 01268 200020, you can also email [email protected].

Please refer to the section ‘How to make a claim’ of the policy wording for more information.

Yes, if your wheelchair needs repairing the costs of a temporary replacement will be reimbursed.

Unfortunately, we would not cover your wheelchair during sports activities, therefore wouldn’t cover a sports wheelchair.

We will send you a reminder 30 days prior to your renewal date, we will then give a courtesy call a week before to make sure you are aware of when the policy expires.

Absolutely, we give customers the option to split the cost of their policy and pay monthly or pay for their policy in full, annually.