Domiciliary Care Insurance

Cover includes

  • Public Liability up to £5m
  • Loss or Damage to Property
  • Accidental Injury & Legal Expenses
  • No Hidden Fees, No Excess

From just £5 per month

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Domiciliary carers provide a wide variety of care and support for their clients, and our Domiciliary Care Insurance is specifically tailored to suit self-employed care workers or larger agencies providing domiciliary services.

These personal services can include anything from home help and cleaning tasks to providing companionship and welfare checks when necessary. From carer respite services to personal care, this tailored insurance solution is design to cover the risks and challenges you may face at work.

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What Does Domiciliary Care Insurance Cover?

Domiciliary Care Insurance (sometimes called ‘Home Care Insurance’) is a product tailored to keep you covered while you provide care typically associated with personal service care.

The domiciliary care sector is focused on people who need day-to-day assistance but do not require healthcare-related care from their care workers. This cover applies to care workers whose main responsibilities centre around:

  • Personal care including; preparing, serving food or drink and companionship
  • General domestic duties including; shopping and basic maintenance and gardening tasks
  • Looking after the client’s domestic pets or children, (or other children for whom the client is responsible) provided that these tasks form only a minor part of the overall work carried out for that client
  • Accompanying any client on social, domestic or pleasure trips

What’s Included In My Policy?

T&C’s apply – always read your policy wording for full details.

Self-Employed Domiciliary VS Employed Domiciliary

We offer both Self Employed Domiciliary Insurance policies and Employed Domiciliary policies. Not sure which one fits your situation?

Self Employed Domiciliary– Designed for carers who work independently. As a self-employed carer, you typically have more control over your work hours and client selection.

Employed Domiciliary Carer Insurance– Suitable for either, individual carers employed by an agency or a small to medium sized businesses that employ carers or personal assistants (PAs).

If you need further clarification before you take out a policy with us, please get in touch. You can select the appropriate policy when you get your quote.

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Please ensure you read your policy wording;

For any questions that you might have about your domiciliary carers insurance, please feel free to visit our help centre or contact our customer services department by telephone on 01268 200 020.

You may want to consider home carers insurance or self-employed carers insurance if your role takes you outside the scope of domiciliary care. There are a number of different care insurance policies available, so make sure you have the right one for you!

Why Choose Surewise?

1

Our Prices

Being able to offer the most comprehensive cover at the lowest price is our top priority.

2

Our Product

Our close relationship with our underwriters, sagic, allows us to create specialist insurance products and provide an ethical claims-handling process.

3

Transparency

We offer pro-rata refunds, so you can cancel your policy within a minimum of 30 days’ notice and receive a refund.

4

Easy Payment Options

Options to pay with credit or debit cards, including AmEx, by Google Pay or Apple Pay, either online or by telephone, paying annually or monthly.

5

At Your Service

Our dedicated team of customer service agents are based in Essex, so you can always talk to an expert about your policy.

Our Underwriters

Our Carers policies are aunderwritten by The Salvation Army General Insurance Corporation Ltd (sagic). Sagic are owned by The Salvation Army and support the diverse work of the renowned global charity. This means when you buy a policy, you will help fund vital community projects across the UK.

Frequently Asked Questions

If you are an agency that employs domiciliary care workers, you should opt for the Employed Domiciliary Insurance policy.

If you are an agency taking out Domiciliary Insurance on behalf of your self-employed carer, this must be done on an individual basis.

No, this policy is designed specifically for domiciliary care providers, providing services for individuals that need extra support in their own home, whilst not needing any medical assistance or healthcare tasks carried out. If you are looking to be covered for healthcare tasks you may want to look at one of our other carer policies which cover a wider number of tasks within the care sector.

We will ask for you to provide us with proof of your employment or employment contract in the event of a claim. You do not need to supply proof of employment when taking out your policy.

You are fully covered from the start date of your policy.

Yes, any accidental loss or damage to your personal effects during the course of employment is covered. However, incidents of theft or malicious damage must be reported to the police as soon as possible.

Yes, this policy will cover accidental injuries to clients. Always check the policy wording for the exact details of what circumstances your policy will cover you for.

In order to start the claims process, contact us a call on 01268 200 020 and one of our advisors will talk you through the process. Please be sure to have your policy number to hand as well as your contract of employment to assist the claims process.

If you no longer need cover with us, you can contact us via [email protected] or give us a call on 01268 200 020. You have a 14 days cooling off period once you have taken out the policy, once this is over you are asked to provide 30 days’ notice to cancel your policy. There are no fees for this process.

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